Si vous avez d’autres questions, contactez-nous par mail ou par téléphone.
- How can I contact you and where can I find you?
You can contact us on 022 / 342 66 22.
Our information line is available to answer you 24 hours a day, 7 days a week, all year round.
You can find our partners on the contact page. - I do not want to travel – can you visit me at home?
We adapt to your wishes and we are happy to come to your home or to a
place of your choosing.
We can also speak with you by phone and/or email.
Is it important that you feel as comfortable as possible when discussing your final journey. - Can I organise the repatriation of my body to another country?
You can of course take out a plan for repatriation abroad.
The conditions are the same as for the organisation of funerals in your canton, namely that the costs of supplies and funeral director services are guaranteed, as long as the plan has been settled in full at the time of death.
Third party fees will be provisioned at the rate in effect at the time of signing the plan and will be readjusted at the time of death (such as fees for air freight or kilometres if the repatriation is by road, chancellery, consulate, and preservation care). - Do you provide plans for all faiths / religions?
When it comes to funeral planning, it is essential that each person’s beliefs and traditions be respected. That is why our partner advisors take the time to understand each individual’s specific expectations in order to offer arrangements that align with the relevant religious or cultural rites.
Since each plan is unique, it can include very specific details: choice of ceremony type (religious or secular), location, readings, music, or even the format of the memorial service. This personalization ensures a ceremony that remains true to the values of the deceased.
In a context where families often live far apart or do not always know the exact wishes of their loved ones, funeral planning provides genuine peace of mind. It also avoids uncertainty or difficult decisions at the time of death.The partners at Azur Prévoyance Funéraire support each family with respect and professionalism, ensuring that all arrangements are carried out with precision when the time comes.
- Can my plan be changed?
The ability to modify your contract at any time is a fundamental aspect of funeral planning. After all, life choices evolve, as do personal wishes. It is therefore important to be able to adapt your plan to reflect new preferences or changes in circumstances.
This flexibility allows you to adjust various aspects of the contract: type of ceremony, method of burial (interment or cremation), location, or even details related to the organization. Partner advisors are available to assist with these changes and provide tailored advice.
In today’s world, nothing is set in stone, and funeral planning follows this logic. It offers a secure framework while allowing the freedom to adjust decisions over time.
By ensuring that only the policyholder can make these changes, Azur Funeral Planning also guarantees full respect for the wishes expressed, without outside interference.
- When I die, will my loved ones be able to change something if my wishes do not suit them?
Absolutely not! Your wishes will be respected and no changes will be possible.
This is the purpose of a funeral insurance contract: to ensure that everyone is in agreement. - Will the price change between the date of signing the plan and the day of my death? Will my relatives have to pay any additional fees?
Azur Funeral Planning SA plans freeze the costs of supplies and funeral
services. This means there will be no increase in these costs, as long as the plan has been settled in full at the time of death.
On the other hand, third-party services (such as municipal taxes, incineration tax, death announcement in newspapers and flowers) are provisioned at the rate in effect at the time the plan is created. Adjustments may be requested by the family when arranging the funeral.
Rest assured, the largest costs will have already been paid by you. For the most part, adjustments are not very expensive (except for in a rare few cases). - What should my loved ones do when the time comes?
Along with your copy of your plan, Azur Funeral Planning SA will send you a personal card with your membership number and contact details of the funeral director in charge of arranging the funeral.
Your relatives will need to contact them, giving your plan number, and make an appointment to arrange the funeral. - I would like to cancel my contract for personal reasons. Is this possible?
You can cancel your contract at any time.
You will be refunded, minus the cancellation fees stipulated in our terms and conditions. - Who can I give a copy of my plan to?
You may give your plan to whomever you wish. Whether it’s your children, your inheritors, or whoever you feel is closest to you.
If you are a care home resident or are hospitalised, we advise that you leave a copy in your file.
In any event, we will send you a membership card that we recommend you keep with your proof of identity or family record book.
